Our Sapphire Training Packages

We understand that with a high staff turnover and 24-hour shift patterns, keeping staff well trained can be challenging and costly.

Our Sapphire Training Package allows you to take a reduced cost training plan, much as you would with a service contract, to ensure your Sapphire machine is used effectively with a low running cost.

The average cost of a Service Engineer callout is £1300. We see a high number of callouts where machine faults are attributed to human error, often where training has diluted internally post installation.

With a high number of our callouts and machine faults attributable to human error, a Sapphire Training Contract could reduce your production downtime and improve your machine’s longevity by ensuring staff are knowledge and well trained.


1 x 1 Day Training Up to 6 machine Operators£1200 per sessionTier A
2 x 1 Day Training Up to 4 Quality Assurance Technicians£2000 per sessionTier B
2 x 1 Day Training Up to 2 Engineers£2700 per session Tier D


Tier A: A General Understanding of Contaminants and Detection.

Designed for operators, course content includes:

  • What to do to prevent metal contamination
  • The reasons for inspection of products for potential metal contamination
  • Operatives’ responsibilities in relation to metal

Tier B: Routine Testing Requirements.

Designed for QA/Line Managers/Supervisors, course content includes:

  • The full content of Tier A Training
  • The basics of how x-ray works§ep passwords personal etc.

Tier C: Subject Matter Expert.

Designed for SME’s/Trainers, course content includes:

  • The full content of Tier A Training & Tier B Training
  • The principles of Maintenance and Performance Validation
  • Understanding of their equipment’s specification
  • Full understanding of the Marks and Spencer COP requirements
  • New product set-up including how to optimize detection sensitivities

Tier D: Engineering Training

Designed for Engineers/Engineering Managers, the course contents include:

  • The full content of Tier A Training, Tier B Training & Tier C
  • Importance of maintenance and Performance Validation
  • Manufacturer’s maintenance recommendations, lubrication requirements, critical locations on the equipment
  • Good engineering practices to reduce the risk of product contamination